Salesforce Technical Lead

Initial 12-month contract
Extenstion Term: 12 months
Sydney or Melbourne hybrid work
  
All candidates must hold Australian citizenship and be eligible for Baseline Security Clearance
  
We are looking for a highly skilled and experienced Salesforce Technical Lead to join our dynamic and fast-paced team. You will play a key role in supporting and advancing a significant government initiative through innovative, fit-for-purpose ICT-based solutions.
  
This is a unique opportunity to contribute to a transformative project that makes a meaningful difference in the lives of people with disabilities across Australia.
  
Key Responsibilities:
  

• Lead technical oversight and guidance for support changes deployed to the Salesforce platform.
• Perform technical reviews of support changes, ensuring adherence to best practice methodology and organisational architecture standards.
• Support development squads in implementing and configuring project changes.
• Define and implement version control, branching, and deployment strategies.
• Maintain and configure Service Cloud, Health Cloud, and Digital Experience applications.
• Deep understanding and management of Salesforce, including Vlocity/Omnistudio components.
• Conduct system administration, maintaining user roles, profiles, workflow rules, security settings, and data integrity.
• Provide level 3 investigation and resolution for incidents and minor change requests, including automation development.
• Perform deployments via metadata/source code and branching frameworks.
• Debug APEX code and investigate issues using logs.
• Stay updated on new Salesforce releases and evaluate their impact on functionality and user requirements.
• Document processes, configurations, and system settings.
• Collaborate with internal and external stakeholders from various business, architecture, and data teams.
• Participate in Agile delivery methodologies.
• Troubleshoot API and integration issues, particularly with applications such as MuleSoft.
• Assist with knowledge transfer and training within the team.
• Provide on-call support as required.

  
About the Organisation:
  
This organisation is a government agency responsible for delivering a significant national scheme aimed at empowering Australians with significant and permanent disabilities, enabling them to live a better, more independent life. As a federal agency, they uphold the highest standards of integrity, innovation, and care.
  
Their values reflect a commitment to delivering high-quality outcomes, embracing collaboration, and continuously improving services and solutions.
  
If you would like to apply for the above Salesforce Technical Delivery Manager role, please click Apply Now using your resume.