ESM Senior Solution Architect
- 11 Feb 2025
- Business Intelligence & Data Visualisation
- Melbourne
- Contract or Temp
- NV1 Security clearance a must, 18 month contract with extension
- Melbourne location either CBD or western suburbs
- Any of BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell
Talent Insights are partnering with Federal Government organisation in the Insurance industry is seeking an Enterprise Service Management (ESM) Solution Architect to join their ESM team.
This is a contract position with excellent daily rates for an initial 18 month contract with extension. Please not this role is applicable to Australian Citizens who have a current NV1/Negative Vetting clearance as a must.
Responsibilities include:
This is a contract position with excellent daily rates for an initial 18 month contract with extension. Please not this role is applicable to Australian Citizens who have a current NV1/Negative Vetting clearance as a must.
Responsibilities include:
- Lead the design and architecture of ESM solutions, ensuring they are scalable, reliable, and aligned with business requirements.
- Oversee the implementation of ESM solutions, including configuration, customization, and integration with other systems.
- Work closely with business units, IT teams, and external vendors to gather requirements, provide technical guidance, and ensure successful delivery of ESM projects.
- Develop and maintain comprehensive documentation for ESM solutions, including architecture diagrams, configuration guides, and operational procedures. As well as maintaining as-built and technical library of information.
- Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of ESM solutions.
- Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell or similar) and related technologies.
- Minimum of 2 years of experience in enterprise service management or a related field.
- Demonstrated experience in designing, managing ESM projects. Including planning, execution, and monitoring.
- Strong knowledge of enterprise service management platforms (e.g. BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell and/or similar) and related technologies.
- Experience working in an operational environment within ICT management frameworks such as ITIL.
